Refund & Return Policy

Refund & Return Policy

Last updated: July 2026

At RazaX, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, provided that one of the following conditions applies:

  • The wrong item was delivered to you.
  • The item arrived damaged or defective.
  • The item has a manufacturing defect.

Returns or exchanges will not be accepted for:

  • Products damaged due to misuse, improper handling, or negligence.
  • Normal wear and tear.
  • Change of mind or incorrect size selection (unless the wrong item was sent).

2. How to Request a Return

To initiate a return or exchange, please contact us within 7 days of receiving your order:

You must provide:

  • Your order number or proof of purchase.
  • Clear photos or videos showing the issue with the item.

3. Item Condition

All returned items must be:

  • Unused and in their original condition.
  • Returned in their original packaging.

Items that do not meet these conditions will not be accepted for return.

4. Return Shipping

If the return is due to our error (wrong item, damaged, or defective product), we will cover the return shipping cost. In all other eligible cases, return shipping costs may be the responsibility of the customer.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed according to the original payment method or an agreed alternative where applicable. Please allow a reasonable processing time for the refund to be completed.

6. Exchanges

If you would like to exchange an item, please contact us with your order details and the reason for the exchange. Exchanges are subject to product availability.

7. Contact Us

For any questions regarding returns or refunds, please reach out to us: